24hr Cancelation or Reschedualing
If you need to cancel or reschedule an appointment, please call us at 978-686-7500 at least 24 hours before your appointment. This allows us to possibly fill an appointment spot that you have reserved. We reserve the right to charge a fee, up to full price of the service schedualed, if the appointment is canceled within 24 hours before the time it is scheduled, and the appointment time cannot be filled by another client.
If you are late for an appointment, we will do our best to service you. We cannot guarantee the same service originally scheduled can be performed due to possible time constraints. However, you will be required to pay the amount for the service originally scheduled, even if that service has to be shortened or changed to another service of shorter time.
Missed and No-Call No-Show Appointments
If you fail to notify us that you will be missing your appointment, there may be a missed appointment fee before you may receive any future services. This amount will be determined by the appointment originally scheduled. Any appointment that is late by 15 minutes or more will be considered a missed appointment.
Children & Guests
Children and Guests are always welcome. If your child or guest is unable to reamain seated and quiet in the salon, we may ask you to reschedual to another time and you will be responsible for payment of the services scheduled that day, regardless if those services are able to be finished or not.
All electronic devices must be on silent or be used with headphones. This includes electronic devices of guests and children. We have new earbuds available for purchase for $1.50 if you need to use volume on a device and forget your own headphones.